What is the method of pulling the data? How often do you update or refresh data?

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• Synchronization and results obtained

  Retrospective data When you create a new project, we collect posts from past periods for you. This period depends on your tariff plan. You can get information about your tariff and the end date of the demo period in your account. If you want to ...

• What should I do if I receive a message that I need to re-authorize or see an error in the Connections section?

  BrandVox works directly with data from social networks through their official channels. Sometimes a social network requires re-authorization (due to policy updates, data channels, or other reasons). In this case, the BrandVox user receives an email ...

• Why I can't add a Social Media Account to Connections?

  Certain social networks require a business page for authorization. These are Instagram, Facebook, LinkedIn. Check if you have access to the type of social media page that you are unable to add. Facebook Сheck what type of access to the Facebook page ...

• I see the label N/A instead of numbers in the performance analysis compared to the previous period, what is it?

  If you see N/A instead of numbers, select a shorter period in the date filter. We can only compare data that has accumulated in your account over its working time, including the period of data originally uploaded when you created your account. The ...

• How to start with BrandVox?

  It needs only 5 steps to start your BrandVox journey: Create a project Add your and your competitors’ pages on social networks Wait several minutes to upload retrospective data Start working The easiest way to get to know how to start with BrandVox ...