Why I can't add Instagram Account to Connections?

Why I can't add Instagram Account to Connections?

Check if your Instagram is converted to a business profile

Make sure your profile is a Business Profile on Instagram. You can confirm this by going to your profile and tapping Edit Profile on Instagram app. Business Profiles will have a section titled Public Business Information.

Connect Instagram to the correct Facebook page

Go to your profile again and click on Edit Profile. Tap the name of the connected Facebook Page in the Business Information section. Confirm that the correct Facebook Page is selected.


Сheck what type of access to the Facebook page you have

You need a Facebook access with full control or Admin access to the Business Account to connect an Instagram Business Profile to BrandVox. To confirm that, go to the associated Facebook Page, select Settings → New Pages Experience → Page access. Learn more about Facebook access of new Pages.

If you don’t have a Facebook access with full control or Admin access to the Business Account, contact an Admin or the Page Owner to help in connecting the profile to BrandVox.

Set up Facebook Business integration for this profile

If you have the required status and permissions for the associated Facebook Page, you’ll want to check your Facebook Business Integration settings.
To update the setting and allow BrandVox access to your Instagram Business Profile, remove BrandVox’s integration from Facebook.
Head back to your BrandVox connection settings and follow the steps to authorize your page. This will reconnect BrandVox so that you can collect data from Facebook and Instagram. Your Instagram profile should now be connected to BrandVox.


We hope this article has been useful to you! If you have any further questions or need help, please don't hesitate to get in touch. You can reach us via email at support@brandvox.net or send us a message using the live chat on the bottom-right side of your dashboard.

    • Related Articles

    • How many hashtags can I add to monitoring?

      Instagram limits each business profile to 30 unique hashtag searches in any rolling 7-day period. Instagram counts each search, so even if you don't save the hashtags you found - they will be included in your weekly limit. An example of the "Rolling ...

    • Why can't I add another project?

      If you want to add another project to your account, click on the add project button. How do I set up one more project? If the add project button is inactive, you have reached the limit of the number of projects in your account. The number next to ...

    • I can't add a social network to the project, the message "incorrect URL" appears, what's wrong?

      If you are trying to add a Facebook, Instagram, Linkedin, TikTok pages to the project, make sure that it is a business page. We can only collect information from business accounts on these social networks. Please also check that there are no extra ...

    • Account information

      In the main view, please click on the account name (bottom right corner, as on the screenshot) and pick 'Settings'. Next - please click on the “Details” tab and rewiev your Personal info. Click on desired field to rewrite data. On this tab you can ...

    • How do I monitor all of my social media pages?

      You can monitor all your business social media pages, as well as competitors' social networks. With BrandVox you can monitor Facebook, Instagram, Twitter, Youtube and LinkedIn, Tiktok. Adding social media account authorization in BrandVox Before you ...