I can't add a social network to the project, the message "incorrect URL" appears, what's wrong?

I can't add a social network to the project, the message "incorrect URL" appears, what's wrong?

If you are trying to add a Facebook, Instagram, Linkedin, TikTok pages to the project, make sure that it is a business page. We can only collect information from business accounts on these social networks.

Please also check that there are no extra characters in your link. The link to the page in the social network should contain only the address of the network and the username.

For example, an extra character is a slash at the end of the address of the page you need. 

This is the case when an error occurs:

Warning
https://www.facebook.com/UKRAINEDEF/

And this is the correct way to write it:

Idea
https://www.facebook.com/UKRAINEDEF

We hope this article has been useful to you! If you have any further questions or need help, please don't hesitate to get in touch. You can reach us via email at support@brandvox.net or send us a message using the live chat on the bottom-right side of your dashboard.


    • Related Articles

    • Why I can't add a Social Media Account to Connections?

      Certain social networks require a business page for authorization. These are Instagram, Facebook, LinkedIn. Check if you have access to the type of social media page that you are unable to add. Facebook Сheck what type of access to the Facebook page ...

    • How many social pages I can monitor within one project?

      The total number of pages you can track through us depends on your tariff plan. Plans regulate the number of projects you can add. In a project, you can monitor all your social media pages (one page per social network), as well as competitors' social ...

    • Why can't I add another project?

      If you want to add another project to your account, click on the add project button. How do I set up one more project? If the add project button is inactive, you have reached the limit of the number of projects in your account. The number next to ...

    • What does "project" mean?

      By "project" we mean all social media accounts for one brand. Please, note, that you can add only one account on a particular social network for each brand (i.e., one Facebook account, one Instagram, etc). How to set up a project? We hope you’ll find ...

    • How do I monitor all of my social media pages?

      You can monitor all your business social media pages, as well as competitors' social networks. With BrandVox you can monitor Facebook, Instagram, Twitter, Youtube and LinkedIn, Tiktok. Adding social media account authorization in BrandVox Before you ...