What should I do if I receive a message that I need to re-authorize or see an error in the Connections section?

BrandVox works directly with data from social networks through their official channels. Sometimes a social network requires re-authorization (due to policy updates, data channels, or other reasons). In this case, the BrandVox user receives an email notification and can also see the notification in the upper right corner of the interface. The availability of active connections to the user's social media pages ensures the operation of the BrandVox account. Therefore, if you receive such a notification, please update your authorization. 

To update your authorization, go to Settings and select the Connections item.

You will see a notification for the social network you need to re-login to. If you want to sign in with the same social media account that you have already connected to, click on the “+” sign.

Please note:

For the authorization to work correctly, you must be logged in to the social media account you are trying to log in to BrandVox with in this browser.

If you want to log in with another social media account, delete the existing connection and create a new one.  Learn more about how to connect your own social media pages to BrandVox. 

Please note:

If this connection has been used in existing projects, the program will warn you about it. You can delete an existing connection, add a new one, and please do not forget to select a new connection in the necessary projects, otherwise these projects will not receive data from this social network. To learn how to replace a connection in a project, please read How to edit an existing project?

We hope you found this article useful! If you have any additional questions or need any assistance, please do not hesitate to contact us. You can reach us by email at support@brandvox.net or send us a message using the chat in the lower right corner of your dashboard. To resolve the error, please send a screenshot of your full screen with the Connection menu open.

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